Skip to main content
Close search panel Search...

Contract & transparency explained

Bill Pay


  • Your contract terms and conditions will be sent to you via email or whether you sign up online, in a Tesco Mobile Phone Shop or with our telesales team.

  • Contract Summaries, General Terms, and applicable plan-specific terms are always available to download via the My Tesco Mobile app at any point.


Ownership of Your Phone

Do You Own the Phone?

  • No, ownership transfers only after the agreed minimum term ends or upon upgrade.

If Exiting Early:

  • The phone remains Tesco Mobile’s property until you pay:

    • Outstanding charges.

    • Remaining monthly charges for the Minimum Term.

  • Early termination fees apply, based on the remaining time in your contract.

Network Restrictions

  • Tesco Mobile handsets are locked to the network and require a Tesco Mobile SIM.


Prepay


How Can I Find My Contract Terms and Conditions?

At Sign-Up:

  • Terms are included in the starter pack and detail services for a minimum 28-day period after top-up.

During Your Service:

  • Contract Summaries and full terms are always available via the My Tesco Mobile app.


Ownership of Your Phone

You own the phone at the time of purchase, subject to the signed Terms and Conditions.


Network Restrictions

Tesco Mobile handsets are locked to the network and require a Tesco Mobile SIM.


Unlocking Your Phone

Requirements:

  • Your phone must either:

    • Be topped up by €150, or

    • Be active on Tesco Mobile for 9 months.


Contact Customer Care:

  • Call 1903 (free from any mobile/landline).

  • Call 1749 from your Tesco Mobile handset (20c per call or one minute from unlimited call minutes).

  • Use our messaging service for assistance.

Timeframe: 3 to 21 days depending on the phone model. Unlock instructions will be sent via email.

For more information, visit the Unlock Your Phone section in the My Tesco Mobile app.




Help Centre Search

Find information about your plan details, billing, coverage, and more.

Search icon
Support center

Call Us

Choose your new handset and price plan from the great offers available from our Telesales team.

089 494 1000

Mon-Fri

9.00 am - 7.00 pm

Sat

9.30 am - 6.00 pm

Chat icon

Chat to us

You can always chat to a member of our team.

Sun-Sun

7.00 am - 9.00 pm

Live chat now
Location icon

Call in to see us

Drop into one of our 57 Phone Shops across Ireland.

Store locator
Apple iPhone 16e
Apple iPhone 16e
Apple iPhone 16
Apple iPhone 16
Apple iPhone 17 Pro
Apple iPhone 17 Pro
Apple iPhone 14
Apple iPhone 14
Samsung Galaxy Z Flip7 FE
Samsung Galaxy Z Flip7 FE
Samsung Galaxy S25 FE
Samsung Galaxy S25 FE
Samsung Galaxy S25
Samsung Galaxy S25
Samsung Galaxy A36 5G
Samsung Galaxy A36 5G
Samsung Galaxy A56 5G
Samsung Galaxy A56 5G
Xiaomi 15T
Xiaomi 15T
Xiaomi Redmi Note 14 Pro+ 5G
Xiaomi Redmi Note 14 Pro+ 5G
Apple iPhone 15
Apple iPhone 15
Apple iPhone 17
Apple iPhone 17
Honor Magic6 Lite
Honor Magic6 Lite
Honor Magic8 Lite
Honor Magic8 Lite
Honor 400 Pro
Honor 400 Pro
HMD Fusion X1
HMD Fusion X1
Mint+ Apple iPhone 13 (Very Good)
Mint+ Apple iPhone 13 (Very Good)
Samsung Galaxy A16
Samsung Galaxy A16
Samsung Galaxy A17 5G
Samsung Galaxy A17 5G
Samsung Galaxy S25 Ultra
Samsung Galaxy S25 Ultra
Xiaomi Redmi Note 14
Xiaomi Redmi Note 14
Xiaomi Redmi 15 5G
Xiaomi Redmi 15 5G
Xiaomi Redmi Note 15 Pro+ 5G
Xiaomi Redmi Note 15 Pro+ 5G
Samsung Galaxy S26 Ultra
Samsung Galaxy S26 Ultra
Samsung Galaxy S26
Samsung Galaxy S26
Samsung Galaxy S26+
Samsung Galaxy S26+
Xiaomi 17
Xiaomi 17
Xiaomi 17 Ultra
Xiaomi 17 Ultra
Apple iPhone 16e
Apple iPhone 16e
Apple iPhone 16
Apple iPhone 16
Apple iPhone 17 Pro
Apple iPhone 17 Pro
Apple iPhone 14
Apple iPhone 14
Samsung Galaxy Z Flip7 FE
Samsung Galaxy Z Flip7 FE
Samsung Galaxy S25 FE
Samsung Galaxy S25 FE
Samsung Galaxy S25
Samsung Galaxy S25
Samsung Galaxy A36 5G
Samsung Galaxy A36 5G
Samsung Galaxy A56 5G
Samsung Galaxy A56 5G
Xiaomi 15T
Xiaomi 15T
Xiaomi Redmi Note 14 Pro+ 5G
Xiaomi Redmi Note 14 Pro+ 5G
Xiaomi Redmi Note 13 Pro+ 5G Nearly New
Xiaomi Redmi Note 13 Pro+ 5G Nearly New
Apple iPhone 15
Apple iPhone 15
Apple iPhone 17
Apple iPhone 17
Honor Magic6 Lite
Honor Magic6 Lite
Honor Magic8 Lite
Honor Magic8 Lite
Honor 400 Pro
Honor 400 Pro
HMD Fusion X1
HMD Fusion X1
Mint+ Apple iPhone 12 (Very Good)
Mint+ Apple iPhone 12 (Very Good)
Mint+ Apple iPhone 13 (Very Good)
Mint+ Apple iPhone 13 (Very Good)
HMD 2660
HMD 2660
Samsung Galaxy A05s Nearly New
Samsung Galaxy A05s Nearly New
Samsung Galaxy A16
Samsung Galaxy A16
Samsung Galaxy A17 5G
Samsung Galaxy A17 5G
Samsung Galaxy S23 FE Nearly New
Samsung Galaxy S23 FE Nearly New
Samsung Galaxy S25 Ultra
Samsung Galaxy S25 Ultra
TCL 501 Nearly New
TCL 501 Nearly New
Xiaomi Redmi A5
Xiaomi Redmi A5
Xiaomi Redmi Note 14
Xiaomi Redmi Note 14
HMD Pulse Pro Nearly New
HMD Pulse Pro Nearly New
Motorola Moto E15
Motorola Moto E15
TCL 4042s Eco
TCL 4042s Eco
TCL 60 5G
TCL 60 5G
Motorola Moto G15
Motorola Moto G15
Honor 400 Smart 5G
Honor 400 Smart 5G
Xiaomi Redmi 15C
Xiaomi Redmi 15C
Xiaomi Redmi 15 5G
Xiaomi Redmi 15 5G
Xiaomi Redmi Note 15 Pro+ 5G
Xiaomi Redmi Note 15 Pro+ 5G
Xiaomi Redmi Note 15
Xiaomi Redmi Note 15
Honor X5c Plus
Honor X5c Plus
Mint+ Apple iPhone 12 (Good)
Mint+ Apple iPhone 12 (Good)
Mint+ Apple iPhone 13 (Good)
Mint+ Apple iPhone 13 (Good)
Mint+ Apple iPhone 14 (Very Good)
Mint+ Apple iPhone 14 (Very Good)
Mint+ Samsung Galaxy S23 (Very Good)
Mint+ Samsung Galaxy S23 (Very Good)
Mint+ Samsung Galaxy S23 Ultra (Very Good)
Mint+ Samsung Galaxy S23 Ultra (Very Good)
Samsung Galaxy S26 Ultra
Samsung Galaxy S26 Ultra
Samsung Galaxy S26
Samsung Galaxy S26
Samsung Galaxy S26+
Samsung Galaxy S26+
Xiaomi 17
Xiaomi 17
Xiaomi 17 Ultra
Xiaomi 17 Ultra