SAMSUNG ELECTRONICS (UK) LIMITED
Samsung S23 Trio Promotion
TERMS AND CONDITIONS

Participants agree to be bound by these terms and conditions (the "Terms and Conditions"). Any information or instructions published by the Promoter about the Promotion at https://samsungoffers.claims/S23trio form part of the Terms and Conditions.

 

The Promoter

1. The Promoter is Samsung Electronics (UK) Limited, Samsung House, 2000 Hillswood Drive, Chertsey, Surrey, KT16 0RS (the "Promoter").

 

Promotion Period

2. The Promotion Period is set out in Table 1 below (the "Promotion Period").

 

Eligibility

3. To be eligible to participate in the Promotion you must be a resident (aged 18+) of either the United Kingdom, Isle of Man, Channel Islands or Republic of Ireland ("Individual Participant") or a Company registered in one of the same territories ("Company Participant"). For the avoidance of doubt, within these Terms and Conditions the term ‘Participant’ shall be taken to refer to both Individual Participants and Company Participants (and the applicable plural) unless stated otherwise.
4. Employees or agents of the Promoter that are involved in the operation of this Promotion or anyone professionally connected to this Promotion are not eligible to enter.
5. Retailers, distributors, resellers and any person who purchases a Promotion Product (defined below) for resale or otherwise not as the user of the Promotion Product, may not participate in this Promotion and are specifically excluded as Participants.

 

Offer

6. Samsung is offering a promotion (the "Promotion") whereby Participants will be eligible to claim the corresponding rewards as shown at Table 1 and at Condition 10 below (the "Reward") by redemption when they purchase a qualifying selected new (i.e. not second hand, refurbished or ex-display) Samsung S23,S23+, or S23 FE smartphone ("Promotion Product") from a retailer listed in Table 2 (each a "Participating Retailer"), within the Promotion Period subject to full compliance with these Promotion Terms and Conditions ("Promotion Terms"). Full details of the Promotion Products and the corresponding Rewards are set out in Table 1 below.

 

Table 1 – Promotion Product and Corresponding Reward

Promotion Product	SKU	Corresponding Rewards	Promotion Period
Samsung Galaxy S23 5G	SM-S911B	One (1) free Samsung Pearl (RRP £99.00) SKU SM-R400NZAAEUA ("GWP Reward") and £100/€100 cashback ("Cashback Reward")	00:01 (GMT) 8th November 2023 – 23:59 (GMT) 25th January 2024
Samsung Galaxy S23+ 5G	SM-S916B
Samsung Galaxy S23 FE 5G	SM-S711B		00:01 (GMT) 8th December 2023 – 23:59 (GMT) 25th January 2024

 

Table 2: Participating Retailers

Territories	Participating Retailers
United Kingdom, Isle of Man and Channel Islands	EE, BT, EE Business, BT Business, BT Enterprise, O2, O2 Business, Giff Gaff, Sky Mobile, Tesco Mobile, Three, Virgin Mobile, Vodafone, Get Go Fone, Vodafone Business, VOXI, Argos, Asda, Asda Mobile, Amazon.co.uk (sold by Amazon UK only, not Amazon EU), Amazon Business (sold by Amazon UK only, not Amazon EU), AO.com, Mobile Phones Direct, Currys plc, Carphone Warehouse, Mobiles.co.uk, e2save, idmobile.co.uk, E Buyer, Harrods, InMotion, John Lewis, N Brown, (Simply Be, Jacamo, Home Essentials, JD Williams, Ambrose Wilson, Maristoa, Fashion World & Premier Man), QVC, Selfridges, Very, Littlewoods, WHSmith International, Samsung Experience Store, Partner Retail Services (PRS), Samsung Kings Cross, Samsung.com, Samsung Shop Online, Samsung Mobile Shop, 4G Upgrades, Aerial Direct, Barcode Warehouse, Currys Business, Daisy Communications, Daisy Connect, Giacom, Database For Business (DBFB), Onecom, Reward Mobile, Tela Technology & Voice Mobile.
Republic of Ireland	Alpha Communications, An Post Mobile, Arkphire, Amazon.co.uk (sold & dispatched by Amazon only), Argos, Arnott’s (Expert), B4B telecoms, Bechtle Direct LTD, Brown Thomas (Expert), C&C Cellular, CarCom, Connections Limited, Currys PC World, DCB Group, DID Electrical, Dixons Travel, Egans, Mobile Phone Store LTD, Eir, Eolas Technologie, Electro City, Evros, Euronics, Exertis Ireland, Expert, Future Business Intercommunications, Harvey Norman, Irish Mobile, Irwins Ltd, IT Quotes, JV Facility, Kelco Communications, Kerry Phone Group, King Communications, Littlewoods, Meteor, PG Communications, Phones Made Easy, Power City, Samsung Shop Online (fulfilled by Exertis), Shaw & Sons Dungarvin, Shaws Department Store, Sky, Soundstore Ireland, South West Communications, Synchro, Talk to Me, Telfords Portlaoise, Tecca (Expert), Tesco Mobile Ireland, The Mobile Phone Shop, The Smartphone Company, ThePhoneStores.ie, Three, Touchcom, Uparty, Very, Virgin Mobile, Vision iD, Vodafone Ireland, MCT Retail (Virgin), TCCL (Virgin), Tesco Mobile Ireland, Virgin Mobile Ireland, MPRS Ltd, Elara Online, Transact Ireland & PFH

7. Purchases from auction websites (e.g. eBay) or from third party sellers on online retailers’ websites (e.g. Amazon Marketplace) and non-Samsung approved resellers (non-direct accounts) are specifically excluded from this Promotion.

 

Claims

8. After purchasing a Promotion Product from a Participating Retailer during the Promotion Period, Participants must visit https://samsungoffers.claims/S23trio, complete the claim form with their name, contact information, address and any other requested information and submit it together with a scanned copy of their proof purchase (a "Claim").
9. Claims may only be submitted within thirty (30) days of the Participant purchasing the relevant Promotion Product (the "Claim Period"), meaning the final Claim date for Promotion Products purchased on the 25th January 2024 is no later than 23:59 (GMT) on the 24th February 2024. Claims received after the close of the Claim Period will not be eligible for a Reward. For the avoidance of doubt, the date of purchase shall count as day one (1). In the event of late delivery of the Participant's Promotion Product, they will be able to register and save their information in the Claim form during the Claim Period and return to complete and submit their Claim within thirty (30) days of delivery.
10. Individual Participants are entitled to claim on a maximum of four (4) Promotion Products purchased per residential household. Company Participants are entitled to Claim on a maximum of ten (10) Promotion Products purchased per company.
11. Participants will be sent an email to confirm their Claim has been received by the Promoter instantly upon entry of a Claim. Providing that the Claim is found to be valid in accordance with these Promotion Terms, Participants will be sent an email within seven (7) days to confirm whether their Claim has been successful and validated ("Claim Validation").
12. If an email acknowledgement has not been received, it is the Participant’s responsibility to contact the Promoter’s customer service team by email at s23trio@samsungoffers.claims by phone: 0330 808 0039 (UK) or +353 1800 851 015 (ROI) within seven (7) days of a Claim being submitted.
13. If a Claim is deemed to have been submitted incorrectly, the Participant will be notified via email and SMS and offered the opportunity to provide the required information within seven (7) days. If no response is received within seven (7) days of the email and SMS, then the Claim shall be marked as invalid and the Participant will no longer be eligible to receive the Reward.
14. Claims that are incomplete or damaged will be deemed invalid. No responsibility is accepted by the Promoter for lost, delayed or damaged data which occurs during any communication or transmission of Claims.
15. The Cashback Reward will be sent via bank transfer within forty five (45) days of Claim Validation to the bank account provided by the Participant during the Claim process. The GWP Reward will be dispatched via recorded delivery and accompanied by a despatch notification email, within forty-five (45) days of the Claim being validated to the postal address provided in the Claim.
16. The Promoter reserves the right at its absolute discretion to disqualify Claims which it considers do not comply with these Promotion Terms.
17. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to require further verification as to proof of purchase, as well as the identity, age and other relevant details of a Participant. In the event your information is linked to fraudulent claims or abuse of terms and conditions on previous promotions you will be unable to participate in this Promotion and your Claim will be rejected.
18. If a Participant returns or cancels the delivery of a Promotion Product before submitting a Claim, the Participant must not make a Claim. If a Participant returns or cancels the delivery of a Promotion Product after submitting a Claim, the Claim will be invalid and the Participant must cancel the Claim immediately by calling the contact numbers listed above. The Promoter reserves the right to check with Participating Retailers whether a Promotion Product has been returned or the order cancelled and by submitting a Claim the Participant provides consent to the Promoter to do so.

 

Privacy and Data Protection

19. The Promoter’s use of any personal information submitted by the Participant shall be limited to communications about the Promotion and for managing the redemption process. The Participant hereby consents to its personal information being used for this purpose and confirms that it agrees with the Promoter’s privacy policy available at: www.samsung.com/uk/info/privacy.html. The Participant may withdraw consent to such use of personal information by writing to the Promoter or by using the opt-out process outlined in the Promoter’s privacy policy.
20. Other than as set out in these Terms and Conditions, the details and information provided by the Participant when entering the Promotion or claiming the Reward will not be used for any other purpose, nor shall they be passed to any third party.

 

General

21. The Promoter shall not be liable for any interruption to the Promotion whether due to force majeure or other factors beyond the Promoter’s control.
22. The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the Terms and Conditions of the Promotion.
23. The Promoter will not be responsible or liable for: (a) any failure to receive submissions due to transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, or damaged transmissions or Claims; (c) any computer or communications related malfunctions or failures; (d) any disruptions, losses or damages caused by events beyond the control of the Promoter; or (e) any printing or typographical errors in any materials associated with the Promotion.
24. Participants will be solely responsible for any and all applicable taxes and any other relevant costs or expenses which are not stated in these Promotion Terms as being included.
25. By participating in this Promotion, you agree, to the maximum extent permitted by applicable laws, to release and hold the Promoter harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Promotion, including without limitation, awarding, acceptance, receipt, possession, use and/or misuse of the Reward. The above limitation of liability shall not apply to liability arising from fraud (including fraudulent misrepresentation), death or personal injury caused as a result of Promoter’s negligence.
26. The Promotion is governed by the law of England and Wales.