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If you are receiving a malicious or nuisance calls or texts, we would suggest you report this to the Gardaí. You can list your number as ‘ex-directory’ on this site under the My Tesco Mobile details section or you can call us on 1903 and we can do this for you. We can also change your number for you, if necessary.
We are aware of scam phone calls and text messages which have become widespread in recent weeks and we advise consumers to be vigilant at all times. We remind consumers that returning calls to unknown numbers (either international or more recently 083, 085, 086, 087 and 089 Irish numbers) can be costly and we advise consumers to exercise caution when they receive a missed call from such numbers.
Unfortunately there is no way to identify a scam call number and they can resemble a very normal, familiar, geographical or international number that we come across on a daily basis. Below are some tips that may help:
We are aware of a sophisticated text message scam called Flubot, which is now circulating in Ireland. This is primarily directed at Android operating systems, but may affect other smartphone users.
The text message scam includes links and may look like it is from a legitimate company, such as a delivery service. We advise users of all phones to be cautious when receiving a text that asks you to click on a link, particularly when you are not expecting a delivery or courier contact.
You should ignore. Do not click on any links and delete the text from your phone.
Further detail from the National Cyber Security Centre is available at www.ncsc.gov.ie/pdfs/Flubot_010621.pdf
Malicious Calls are rare, but when they do occur they cause stress and upset to the recipient. They can take many different forms: Silent calls, abusive, threatening, annoying or offensive. We advise you to take the following steps should you receive a Malicious Call
Mobile Phones can benefit children and parents. Whether it’s providing internet access for schoolwork or entertainment or just staying connected with friends and family, parents will naturally have an interest in who their children are talking to and how they are using their mobile phone. We want to help you take control by providing advice and useful resources to assist you in making informed decisions regarding setting up parental controls and privacy settings. See our Corporate Responsibility page which provides information and links to helpful resources.